Phantasm Motorsports is a retail store that specializes in high performance tuning. We have been in business since the summer of 1999. Our facility consists of a showroom that is open to the public and 4 installation bays. Each bay has its own lift and the last bay is set up for performing alignments on lowered cars. When we are not busy building engines, we are busy designing / cutting vinyl graphics. We are well known for the various local events that we stage each season.
Some items are Web Specials and may reflect a LOWER price than found in our showroom. You are welcome to pick up any items in person, just let us know that you saw it on our website for LESS. Prices are subject to changes without notice. We are not responsible for typographic errors.
All transactions are on a SECURE Yahoo based server, which is available for ordering 24/7. We have a complete staff of customer service representatives and tech's who are here to answer your questions and to take your orders. Thanks for shopping at Phantasm!
919 Capital Blvd.
Raleigh, NC 27603
Tel / Fax: (919) 828-1722
Tel: (919) 828-8473Business Hours
Mon - Fri: 10am to 7pm
Saturday: 11am to 4pm (We are closed for all Race & Show events. Call first.)
Sunday: C L O S E DSales@PhantasmUSA.com
Does Phantasm ship to Canada and other international countries?
We can not accept any international credit cards. No outside USA Sales. No Exceptions.
We do not ship any orders internationally. We can not service oversea customers. No Exceptions.
We do not ship any orders to Alaska, Hawaii, Puerto Rico, Guam, PO BOX, APO, FPO address. No Exceptions.
What are my payment options?
Credit Card - We accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card as well as the security code on the back of the card, in order for your card to be approved.
PayPal - We will accept PayPal. Just follow the check out process and it will be an available payment option.
Money Order and Certified Check - Your order will be shipped within the shipping window listed on our site. Please do not send cash. Please use our mail-in-order form to place your order.
Is my order secure?
Shopping with PhantasmUSA.com is safe and secure. We use the most advanced and up-to-date form of data encryption on the market today.
All transactions are on a SECURE Yahoo based server, which is available for ordering 24/7. We have a complete staff of customer service representatives and tech's who are here to answer your questions and to take your orders over the phone if you rather talk to someone. Thanks for shopping at Phantasm!
Does Phantasm price match?
Whenever possible we will price match the advertised total price (including all shipping and handling charges) from any legitimate retailer. The price must be listed in a magazine, newspaper ad, or listed on an open to the public online store.
We will not price match anyone or any store listed on any auction based website; as they are often not legitimate Authorized Dealers. We also do not price match special group discounts, or clearances. If you are interested in having Phantasm price match an item, please contact us and have all the information ready. You can also email us a link to the website where you found your price listed. Phantasm will verify the information before matching the price.
I don't have a credit card, can I still order from Phantasm?
Yes, you can order from Phantasm without a credit card! Add all items to the shopping cart as if you were purchasing everything online. Please call us to get a quote on shipping cost.
PRINT (2) copies of your order. Send us one copy of your order when you mail in your money order along with your name and contact number. Please do not send a personal check or cash. Keep one copy for your records. We will call you to confirm the order one last time.
What does "Usually ships the next business day." mean?
This is the estimated time, in business days; it will take an item to ship once it has been ordered from Phantasm. All shipping times are estimates based on current stock levels and what we have on order with manufactures. We do our best to ship the product within the time frame listed on the site. We will email you once we have your tracking number(s) or if there is a delay (which we will give you an updated time frame). Sometimes there are delays that cause a product to have an incorrect shipping window listed online; however, we do our best to keep everything updated with the most up-to-date information as possible.
What does it mean when a product is backordered?
Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will not bill you until that part is shipped to you. If the backordered item happens to be part of a larger order that has already been shipped to you, you will not incur any extra charges.
Note: Due to variations in manufacturer shipping times, backorders are only kept open for a maximum of 30 days. If we haven't received the item from the manufacturer within this time, the backorder will be cancelled and you will not be billed. At the time of cancellation you may re-order, or substitute with a similar item. It is very important to us that you are completely satisfied with your entire order, every time.
What does it mean when a product is special order?
Some products that we offer are special order. We do not stock them because of low demand and limited warehouse space. You are free to order these items but please do understand that they are not in-stock and it can take up to four weeks for the item to ship to you. We will update you once we know a confirmed date on when the item is expected to arrive, and again when it ships when we send you a tracking number. No exchanges, refunds, or store credit will be issued on any special order item, all sales are final.
How are my parts shipped? Can I order faster shipping?
What is truck freight shipping?
Most items are sent using UPS ground, with the exception of body kits and body piece. Those items can only be sent by freight truck.
We will gladly accommodate most priority shipping requirements in the continental US, such as Next Day, 2-Day, and 3-Day when ever possible. Priority shipping will be extra and is not included in the standard ground shipping option. Saturday delivery is not available.
Certain products can only be shipped truck freight because of their size. These extra shipping costs will be added to your order. We will call you to let you know how much more the truck freight shipping cost.
My order was declined but you charged me!
Phantasm has not actually charged your card; your financial institution has authorized the funds. This authorization hold normally falls off within a few business days, depending on your financial institution. Please contact your financial institution to see if they will remove the authorization, or to find out how long before it falls off.
What is the status of my order?
Phantasm will send you an email update within 1 business day of your order being placed. We will either email you with a tracking number or an expected time frame in which your order should ship. If a part is backordered we will keep you up-to-date with the most current information possible. Most backorders are a result of a manufactures delay and we will provide you with the information that they provide to us. We will provide you with a tracking number(s) once the item(s) have shipped.
How long before I receive my order?
Most items are shipped using UPS ground. Ground shipping usually takes 5-7 days depending on your location. Once you receive a tracking number from us you will be able to track the order through either the UPS or FedEx website. The tracking number will give you updated information on your packages status and an estimated arrival date.
I was charged for my complete order but did not receive everything!
Phantasm does stock a large amount of product but some product is also drop shipped. This means that items can, and most likely will arrive at different times. We recommend that you check all of your tracking numbers for a status and arrival date for each package before contacting us. If a package is missing or lost, Phantasm will follow up with the carrier and provide you with more information.
My product arrived damaged, what do I do?
Damage during shipping is extremely rare; please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Phantasm does not handle any damage requests, only you can make the claim with the shipping company. Phantasm does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company.
I am missing parts needed to install my part, how do I get what I need?
If you are missing parts then you need to contact the manufacture of the product before contacting us. We do not stock any replacement parts for any of the parts that we sell. Phantasm can give you the manufactures contact information if it is not listed on the packaging or in the instructions, just contact us and we will be more than happy to help you out.
You sent me the wrong part, how do I get what I need?
Mistake can happen no matter how hard we try. If you did get the wrong part, please call and let us know. We will be more than happy to exchange it for you as fast as possible.
Please send it back through a carrier that offers "tracking" capabilities, such as UPS, Airborne, or Federal Express. Then email us the tracking number. We will call you once we receive your package to make any changes.
How do I return or exchange a product?
If you want to return or exchange a product, you will need to contact us before sending the product back. Please have your order number ready. We will provide you with a RA# (Return Authorization Number) once we approve the return.
Phantasm will only take back unused product within 30 days from the date you ordered. Body kits and any item that has been or attempted to be installed are not returnable for any reason. Phantasm only sells new, unopened products.
A 20% restocking fee applies to all returns. A 10% cancellation fee applies to any cancelled order.
My part broke, how can I get a new one?
Each manufactures varies when it comes to replacing broken parts. The best thing to do is to contact them first to find out their normal procedure and policies regarding broken products. As long as the part is still under warranty, Phantasm will provide you with any information that you will need in order to receive a replacement.